Terms & Conditions

Hello, and welcome to the Shivram Foods Pvt Ltd (Gelato Vinto), hereafter referred to as “SFPL”, Terms and Conditions of use.

The Terms you see below are important because they:

  • Outline the legal rights of SFPL and our users.
  • Explain the rights you give to us when you use the services of SFPL
  • Describe the rules everyone needs to follow for payments and refunds
  • Contain a disclaimer on the Income and Certification

Please read these Terms & Conditions, our Privacy Policy any other terms referenced in this document carefully.

Here we go…

  1. Introduction

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing, the SFPL website, any other feature or other SFPL platforms, you agree to be bound by these terms and conditions (“Terms”) and our Privacy Policy. If you do not accept all these Terms, then you may not use Our Website. In these Terms, “we”, “us”, “our”, “Gelato Vinto” or “SFPL” refers to “Shivram Foods Pvt Ltd”, and “you” or “your” refers to you as the user of our Website and other purchases.

  1. Changes to the Agreement

We may modify these Terms, for any reason at any time, by posting a new version on Our Website, these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes.

If you do not wish to continue using the Service under the new version of Agreements, you may terminate your account / Services by contacting us by emailing the support. These policies and procedures apply to all products sold on this site.

Gelato Vinto: https:// www.gelatovinto.com/

  1. Hours of Function
  • SFPL Team is operational from Monday – Saturday: 10:30 A.M- 7:00 P.M IST (India)
  • We observe a close on all government declared holidays. 
  1. Payments, Cancellations, and Refund policy
  • In case of any payment failure, please email us at sales@gelatovinto.com
  • Payments can be made only in INR.

4.1 Billing

All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

A customer can purchase any product(s) offered by SFPL through different payment options like, VISA / MasterCard / Razor Pay depending upon which ones are currently being provided by Payment Gateway facility.

After the payment process is carried out successfully, an official receipt of purchase is provided by payment Gateway on behalf of SFPL through email which can be used as a reference for any future requirements.

4.2 Refund Policy

We strive to provide the best quality & fresh products, but if you don’t get the desired quantity, you can claim your money back! (However you may need to provide a video of unboxing the packing)

100% money-back guarantee covers the price of online purchase.

You are eligible for a full refund if you notify us within 2 hrs of receiving the product.

You will be required to call on 7982779508 or drop an email to “accounts@gelatovinto.com” with Subject: REFUND <Product Name>

5.1 Delivery

We need a timeframe of minimum 1.5 hrs to deliver the product, once the order is received.

Orders placed after 6pm will be delivered the next day.

We deliver the product frozen.

For customize cakes, we may take extra time, but only after taking consent from you.


  1. Customer Support

For customer support with account-related and payment-related questions, please contact on our email id franchise@gelatovinto.com or whatsapp us on 7982779508. We will use reasonable endeavours to respond to all Customer Support Queries within a reasonable time frame.


  1. Rights you grant us

On acceptance of Terms & Conditions by a user, the user gives his/her explicit permission to call or contact the user via SMS or email through any medium which SFPL deems fit.

We reserve the right to feature your picture in any photos, videos, or other promotional material used by us.

Further, we may use your personal information to inform you about other products or offers. However, we shall not distribute or share your personal information with any third party marketing database or disclose Your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

  1. Contact Us

If you have any questions concerning the SFPL Services or the Agreements, contact our Customer Service Department using Contact Us page of our website.

Also, you can reach direct at sales@gelatovinto.com

Office Address – Okhla Industrial Area, Phase 2, New Delhi 110020

Phone Number - +91 7982779508


Thank you for reading our Terms.

We hope you enjoy your gelato with us!

Contracting Entity:

Shivram Foods Pvt Ltd